--- title: "Hoàng Thị Ngân: Bookings, English and Zalo at Nhà Sương" description: "Ngân takes booking requests, quotes free rooms and deposits, and answers in English and Vietnamese by phone, Zalo and email. Reply hours: 07:00 to 22:00." canonical: https://homestay.thenexova.cloud/en/team/hoang-ngan lang: en last-updated: 2026-10-07 --- ![From above: two hands with a pen on a grid notebook on a white desk, a phone with a dark screen lying beside it](/_astro/people-ngan.CploHKIQ_2b70kD.jpg) Bookings, front desk, English · at Nhà Sương since 2023 # Hoàng Thị Ngân, who answers every booking message > Ngân takes booking requests, quotes free rooms and deposits, and answers in English and Vietnamese by phone, Zalo and email. Reply hours: 07:00 to 22:00. Nguồn / Source: https://homestay.thenexova.cloud/en/team/hoang-ngan > You get one message from me: which rooms are free, the total, the deposit, when it is due, and what you lose if you cancel. Answers phone, Zalo and email in Vietnamese and English, quotes free rooms, handles stay registration. Ngân joined Nhà Sương in 2023\. Every booking message goes through her, whether it comes by phone, Zalo, email or the [booking page](/en/book). She answers in English or Vietnamese, 07:00 to 22:00, every day. ## What she does at the house A request sent from the website holds the room; it is not a confirmation. Ngân calls or messages you on Zalo the same day to confirm and then sends the bank details. The deposit is due by bank transfer within 24 hours of that: 30% of the total in low and regular season, 50% when any night is peak, holiday or Tết (Lunar New Year). If nobody has acted on a request after 12 hours, it is released and she tells you. Her habit is to put everything in one message: room, dates, nights, guests, total, deposit, when the balance is due, and the cancellation tiers for those exact dates. You should not have to ask a second time. At check-in she is at the desk. Each guest shows an ID card or passport and she registers the stay through the official channel. If you are not Vietnamese, she tells you beforehand what to bring. ## What guests ask her - **What do I lose if I cancel?** It depends on the strictest night in your stay. She sends the tiers that apply, the same ones listed in the [booking policy](/en/booking-policy). - **Can I get a room at Tết?** Tết nights need 3 nights minimum and a 50% deposit. The deposit is not refunded, but you can move the dates once if you ask 30 days or more before check-in. - **How do I get here from the airport?** She books the [airport pickup](/en/experiences/airport-transfer) that Vinh drives, 450,000 VND per car. ## What she has written - [Đà Lạt at Tết 2027: how early to book, likely rates](/en/guide/dalat-at-tet-2027) - [The 2026 Đà Lạt Flower Festival: dates, where to stay](/en/guide/dalat-flower-festival-2026) - [Đà Lạt addresses after the 2025 merger: old and new wards](/en/guide/dalat-wards-after-the-2025-merger) Her phone, Zalo and email are on the [contact page](/en/contact). ## A day at the house 1. **07:00**Phone and Zalo on; answers whatever came in overnight. 2. **09:00**Calls or messages to confirm pending requests and sends bank details. Deposits are due 24 hours after that. 3. **14:00**At the desk for check-in: looks at ID cards and passports and registers the stay through the official channel. 4. **22:00**The desk closes. If someone has said they will arrive late, she lets Vinh know to open the gate. ## Before the house - At Nhà Sương since 2023. - Takes booking requests by phone, Zalo and email, in Vietnamese and English. - Quotes free rooms, totals and deposits; confirms, then sends the bank details. - Handles stay registration for guests, foreign guests included. - Wrote the guide pieces on Tết, the Flower Festival and the new ward names. ### Has written - [Đà Lạt at Tết 2027: How Early to Book, Likely Rates](/en/guide/dalat-at-tet-2027) - [Addresses in Đà Lạt after the 2025 merger: which ward your old one is now](/en/guide/dalat-wards-after-the-2025-merger) - [The 11th Đà Lạt Flower Festival, 2026: dates, where to stay, getting there](/en/guide/dalat-flower-festival-2026) [Pick dates](/en/book) ## The other three - [**Trương Minh Tuệ**Host, meets guests at the gate](/en/team/truong-minh-tue) - [**Bùi Thị Hồng Lan**Housekeeping and the breakfast kitchen](/en/team/bui-hong-lan) - [**Đỗ Quang Vinh**Stoves, upkeep, driver](/en/team/do-quang-vinh)