What we keep about you, for how long, and how to delete it
Data from booking requests, ID for the stay registration, retention periods, and your right to view, correct and delete. Answered in 72 hours. Demo, fictional.
Updated 6 Oct 2026
What Nhà Sương keeps about you, for how long, and how you can see, correct or delete it. This is a demo page for a fictional homestay: if you are only trying the site out, please don’t put real details into the booking form.
Who keeps the data: Nhà Sương, Hẻm 77 Hoàng Hoa Thám, phường Xuân Hương - Đà Lạt, tỉnh Lâm Đồng (fictional address). Email contact@thenexova.com. Phone and Zalo 0963 929 241.
When you send a booking request
The form on the booking page, a Zalo message, a call or an email gives us the following:
| What | Why |
|---|---|
| Room, check-in and check-out dates, nights | To hold the room and work out the price and deposit |
| Adults, children 6 to 11, children under 6 | To check the room’s capacity and any charges |
| Name and phone number | So Ngân can call or message you on Zalo to confirm |
| Email (optional) | To send the confirmation by email if you prefer |
| Note and extras (optional) | Arrival time, airport pickup, late check-out, anything you want us to know |
| Consent to share contact details | A record that you agreed to be contacted |
We do not take card numbers, bank account details, or ID or passport numbers through the website, the booking form or the booking tools. The deposit is a bank transfer after we confirm, and our bank details arrive in the confirmation message.
When a new request comes in, the owner is notified by email and Lark so nothing is missed. Requests are stored on Cloudflare, where the website runs. We do not sell or rent your data.
If you book through a digital assistant, it has to read back the room, dates, guests, total, deposit, your name and phone number, and get your agreement to share contact details before it sends anything. The lookup tools only say whether a room is free; they never return another guest’s name, phone number or booking.
When you check in
Each guest shows an ID card or passport. Those details are used only for the stay registration the law requires, sent through the official channel, and kept no longer than the law requires. We do not use them for anything else. The legal basis for registration is on the house rules.
How long we keep things
- Requests that never became a stay: photos, messages and contact details are deleted after 12 months.
- Confirmed stays: the booking record is kept for 24 months.
- ID details: used only for the stay registration and kept no longer than the law requires.
Seeing, correcting, deleting
You can ask to see what we hold about you, correct something wrong, or have it deleted. Email contact@thenexova.com or message 0963 929 241 with the name and phone number you booked with. We answer within 72 hours. If the law makes us keep something (the stay registration, for example), we tell you what we could not delete and why.
Deposits and cancelling are in the booking policy, prices and payment in the booking terms, and ways to reach us on the contact page.
Who actually receives your details on this demo
This is a demo website built by THE NEXOVA. What you send through its forms, and any call to 0963 929 241, Zalo message or email to contact@thenexova.com from this site, reaches THE NEXOVA (thenexova.com). We use it only to get back to you, never sell or share it, and delete it when you ask at contact@thenexova.com.